Shipping policy

Free shipping worldwide

Free tracked shipping on every order, worldwide, with no minimum spend. There is no express upsell at checkout.

Where we ship

Australia, Canada, the United States, the United Kingdom, New Zealand, Ireland and most of Europe (Austria, Belgium, Czechia, Denmark, Finland, France, Germany, Italy, Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland), plus Hong Kong, Israel, Japan, Malaysia, Singapore, South Korea and the United Arab Emirates. If your country is not listed, email us and we will tell you whether we can get it to you.

Where it ships from

TORQ Recovery is Australian-owned and based on the Gold Coast, Queensland. Our gear is made by our manufacturing partner in Asia and posted direct to you. We do not hold stock in Australia, so we will not tell you an order ships from a Queensland warehouse. Queensland is our returns address. If that changes and we do hold local stock, we will say so on the product page and not before.

How long it takes

Dispatch: 1 to 2 business days after you order.
Delivery: usually 7 to 12 business days to metropolitan addresses, and longer to regional or remote areas.
Tracking: we email the tracking number the day your parcel moves. If it has not arrived and tracking has gone quiet, email us and we will chase the carrier from our end.

These are the real windows for the route our parcels take. They are estimates, not guaranteed dates. If we cannot meet them we will tell you and sort it out with you.

Duties and taxes

Australian orders include GST. For orders outside Australia, any import duties or taxes charged by your country are not included in the price and are the responsibility of the recipient. Rules vary by country, so check yours if you are unsure.

Wrong address

Email us as soon as you notice. If the order has not been dispatched we can change it. Once it is moving we cannot redirect it, and a parcel returned to sender because of an incorrect address can be reshipped at your cost.