Refund policy

Change of mind: 30 days

If you change your mind, return the item within 30 days of delivery, unused and in its original packaging, to our Queensland returns address. You pay the return postage and we do not issue prepaid labels. Email us first so we know it is coming, and send a photo of the postage receipt. Once it arrives we refund the product price to your original payment method.

Two things worth knowing before you order. TORQ Legs is about a 3 kg parcel, so a change-of-mind return on the boots costs real postage, not satchel money. And a wrap that has been used is not in resalable condition, so try it on before you commit to it.

Faulty or not as described

Send us a photo or a short video showing the fault and we will replace it free. There is nothing to post back and no time limit on genuine faults. If the failure is a major one, you can choose a refund instead of a replacement. We cover any cost of returning a faulty item if we do ask for it back.

Warranty against defects

Every TORQ product comes with a 12-month warranty against defects, starting from the date of delivery. To make a claim, email our support inbox with your order number and a photo or short video of the fault. We assess it and, if it is covered, send a replacement at no cost to you. We bear the expense of the claim.

This warranty is in addition to your rights under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

The warranty does not cover damage from misuse, accidents, unauthorised repairs, or normal wear of fabric and velcro over time.

If you are outside Australia

• European Union: in addition to the above, you have the right to cancel or return your order within 14 days of delivery, for any reason and without justification. The item must be in the same condition you received it, unused and in its original packaging, with proof of purchase.
• United Kingdom: you have a 14-day right to cancel from the day you receive the goods, and a further 14 days to return them.
• United States and Canada: our 30-day change-of-mind policy and 12-month warranty apply, and nothing here limits any rights you have under your local consumer law.

Where to send returns

Email our support inbox before sending anything back and we will give you the current Queensland returns address and a reference to write on the parcel. Returns sent without contacting us first can go missing, and we cannot refund what we cannot identify.

Refund timing

Once your return arrives and is inspected, we process the refund to your original payment method. It usually clears within 5 to 10 business days, though your bank may add a few days on top of that.